Refund & Exchange Policy

Returns & Exchanges

We want you to love your MochiPop experience! If something isn't quite right, we're here to help. Our return policy lasts for 7 days from the date of delivery. After this period, we can no longer accept returns or offer exchanges.

To be eligible for a return:

Your item must be unused and in its original condition

It must be returned in the original packaging

Please include your receipt or proof of purchase

Refunds

Once we receive your return, our team will inspect it and notify you of your refund status.
If approved, your refund will be processed within 7 days, and funds will be applied to your original method of payment.

Haven't Received Your Refund?

If it's been a while since your refund was approved but you don't see it in your account:

1. Check your bank or credit card account again—some payments take a bit longer to process

2. Contact your credit card company or bank—they may be able to provide more details

3. If you've tried these steps and still need help, reach out to us at support@mochipop.club

Exchanges

We happily replace any item that arrives defective or damaged. Please let us know as soon as possible so we can make it right!

Shipping Your Return

You'll be responsible for shipping costs when returning an item. These costs are non-refundable. For a smooth process, please use a tracked shipping method and wait for our confirmation email with instructions before sending your return.

Need Help?

We're here for you! Contact our support team at support@mochipop.club, and we'll get back to you soon.